probationary clerk; class 3 clerk; clerical officer (CO); head of section (CO4); travel centre manager; telesales manager; passenger & goods; railway studentship scheme, goods depot project; divisional experience; formal training, day release, Institute of Transport; cattle transportation; coal co-ordination section; merry-go-round (MGR); research and planning section; early digitalisation; freight train, passenger train planning, survey; draft timetables; service improvements; group travel section; shift working patterns; travel centres; fraud; staff shotages through dismissals; All Purpose Ticket Issuing System (APTIS); Portable Ticket Issuing System (PORTIS); conflict between staff; despatch of tickets; group travel; telesales office closure, operating problems; National Rail Enquiry Service (NRES); value of business travel; Regional Railways North East (RRNE); complaints procedure; Birmingham-London service, complaints; trade union membership; d.o.b. 1946-09-24, railway work: 1965-2000, York Goods; Foss Island depot; Leeman Road; Knottingley passenger & goods; Castleford; Hunslet goods; Wellington Street; Bradfod Valley; Woodlesford; Holbeck; Healey Mills; York booking, HQ; Skegness branch; Leeds; Sheffield division; Hull; Gilberdyke; British railways (BR); Central Electricity Generating Board (CEGB); National Coal Board (NCB); North Sea Ferries; British Telecom (BT);