clerk; traffic apprentice; stationmaster; area manager; freight depot manager; area manager; divisional operating superintendent; management services manager; divisional manager; regional operations manager; safety programme director; ticket office; daily routine; Lewisham accident; staffing stations; initial training; rules and regulations; signalling inspectors; training, motive power department; freight train investigations; box visits; staff problems; Tom Rixon; total signal failure; railway houses; disciplinary; staff shortages; Lionel Sebright; depot badly managed; change management; National Union of Railwaymen (NUR); working management courses; operating discipline; rationalisation; electrification; nuclear flasks; Her Majesty's Railway Inspectors (HMRI); diesel multiple units (DMU); flooding; points failure; career moves; handling disputes; Spa Road incident; revenue protection; commuter associations; management of all aspects of accountability; strike 1988; Automatic Train Protection (ATP); Southall accident; Clapham accident; CLI 55 doors, backside covering; class 47; Signals passed at danger (SPADS); revenue protection; royal trains; safety management group; changing of work practice following accident; theory of structure simplification; haphazard management development; empowerment; d.o.b. 1935-09-21, railway work 1956-1992, Catterick; West country, Exeter; Eden Park; Elmers End; Clock House; Hither Green Booking Office; Collumpton; Newton Abbott; Taunton; Bristol temple Meads; Merthyr Tydfil; Worcester; Torquay Line; Banbury; Kemble; Shrewsbury District; Gloucester Eastgate; Uxbridge; Twyford; Southall; Newbury race; Cheltenham; Carlisle; Perth Depot; Quintinshill; Workington; Sellafield; Nottingham; Headquarters, Paddington; Didcot power station; Westbury; Chippenham; Beckenham; High Halden; Dover; Doncaster; Newton; Dillington House; Swindon; British Steel Corporation; Eastern Region; National Coal Board (NCB); Western Region;