management trainee; traffic assistant; assistant station manager; area operations manager; area manager; director; chief operations manager; managing director; John Pollard; training philosophy; effluent; derailmant of bo-plate wagon; abstraction of paraffin; black panther murders; parochial attitude of staff; royal family; politicians; thefts; hands on management; suicide; missed stop; flexible hours rostering; Lew Adams; staff reductions; blacklegs; immigrant workers, staff relations; industrial relations; Peter Rayner; Alec Bath; George Andrews; lighting strikes; spending rates; Bob Reid; D2 T1-12 influencing the future of railways; cost/benefit rationalisation; East Coast Mainline Line (ECML) electrification; members of parliament; sponsored airshow; Teddy Taylor; Theresa Gorman; senior officers mess, description; Gordon Pettitt; Colin McKeever; royal trains, sealed instructions; funerals, Queen Mother, Duke of Norfolk; president of India; Lady Susan Hussey; David Walker; Sussex Police, impressions; Paddy Ashdown, lobby for new trains; privatisation; plotting; Chris Green; training workshops; failed management buy out; d.o.b. 1951-03-25, railway work 1973-1996, Leeds; King's cross; Euston; Birmingham; Great Bridge; Dudley; Liverpool Street; Broxbourne; RTye House; Clacton; Southend; Pitsea; Stratford; Temple Mills; London Bridge; Charing Cross; Waterloo; Stanstead; London Midland Region; Freighliner; Anglia Region; Budweiser; South West Division; Gemini Consulting; Stagecoach; Network Southeast;