Philip Benham interviewed by Brian Clementson

2019-02-12 in North Yorkshire
Brian Leonard Clementson

Oral history interview with Philip Benham, conducted and recorded by Brian Clementson at the interviewee's home in North Yorkshire on 12 February 2019. Duration: 1 hr. 49 min. 4 sec. Traffic Student; Divisional Inspector Nottingham; Area Manager York; Area Manager King's Cross; sectorisation; Organising for Quality (OfQ) implementation in Eastern Region operations; Customer Services and Retail Manager InterCity 1992; 1992 election; career implications of privatisation; East Coast Main Line (ECML) management buyout (MBO); franchise development role; workload; MBO unsuccessful; Ticketing and Inter-operator Contracts Implementation Team (TICIT); Association of Train Operating Companies (ATOC); Ticketing and Settlement Agreement (TSA) part of franchise requirements; Operational Research Computerised Allocation of Tickets System (ORCATS); ATOC framework; ticket conditions; legal issues and cultural change; network and train operating company (TOC independence; realities of privatisation; need for central co-ordination of industry; Rail Delivery Group (RDG); Double Arrow accepted as cross-industry brand marker; General Manager North York Moors Railway (NYMR); reflections on privatisation

One of over 150 oral history recordings made as part of the Britain’s Railways All Change (BRAC) archive project. BRAC was set-up to cover gaps in documenting the railway privatisation process in the United Kingdom, between 1994 and 1997, when the government-owned British Rail was dismantled into over 100 privately-owned companies. The interviews capture the recollections of people involved in the planning and implementation of the privatisation process, the management of change and running the railway during privatisation.


Oral Histories
Britain's Railways All Change
Object Number:
oral history interview
Courtesy of Philip Benham. Britain's Railways All Change (BRAC) oral History archive , created in partnership with the Friends of the National Railway Museum, the Retired Railway Officers' Society and the National Railway Museum.