Laminated sheet with the words in rainbow coloured font "A Big Thank You from the Families That You Have Looked After" with 16 anonymised messages to staff working at NHS Nightingale Hospital from patients' loved ones, including an image of a Nightingale with a rainbow wing and NHS badge, designed by Madeleine Floyd, displayed at NHS Nightingale Hospital, April - May 2020

Unable to communicate in person, members of the public sent messages through the Family Liaison and Support Teams (FLST) to those who looked after their loved ones. These are caring messages of thanks and support. These were displayed within the NHS Nightingale Hospital so people working there knew that their efforts, often under difficult circumstances were appreciated. During the first wave of the COVID-19 pandemic, visiting loved ones in hospital was severely restricted and, in some cases, not allowed during lockdown. Loved ones received calls from the FLST staff daily, sometimes more and where possible kept loved ones in touch via iPads.

The NHS Nightingale Hospital at the ExCel Centre in London was the first of seven Nightingale hospitals to be opened. Extra beds were planned after concerns over the ability of the National Health Service to cope with high numbers of people requiring treatment during the first wave of coronavirus. Drawing on the expertise of creating military field hospitals, NHS Nightingale London, the size of ten football pitches, was fitted out in just nine days. Opened virtually by Prince Charles on 3 April 2020, the hospital had capacity for 4000 beds in wards named after historic figures from British medical history. Staff were drawn from across NHS England and the armed services for their expertise including critical care, physiotherapy, security, and Family Liaison and Support Teams. Volunteers from St John Ambulance and air crew from Virgin Atlantic and Easyjet helped with way- finding and assisting staff.