Benham, Philip

traffic student; clerk; traffic management trainee; inspector 'C'; MS1; head of works; trains assistant; operations project manager; customer services manager; assistant director;travellng care of the guard; interviews; Divisional Manager's Office (DMO); realities of life; incidents; reactions of staff; signal boxes; sheeting parcels; enquiry office; influence of trade union; pay and efficiency; wiring on; work of control; passenger commercial section, work, special trains; comparison of then and now; joint enquiry, major accident; first job and working practice; single line working; wagon sheets; Total Operating Processing System (TOPS) problem; accident, shunter not passed out; staff prosecution; new freight facilities; rationalisation; staff co-operation; chairing sectional council meetings; flexible rostering dispute; footplate staff; change of area boundries; dock rail staff;resignalling; cost of delays; restrictions, open crossings; Mallard, City of Truro; station appearance; driver problems; militants; fatality; D3 T1-17 fire; Fennel Report; safety; Michael Portillo; sector management; structure of Intercity East Coast; electrificastion; major breakdown, passenger dealings; mark IV coaches, problems, catering; role changes; lawyers; ORCATS; rail settlement plan; new routing guide; privatisation; standards; one number service; change of senior management; East Coast Mainline (ECML), performance; 1st advertising campaign; Labour's lack of vision; d.o.b. 1949-12-25, railway work 1968-2002, Nottingham; Euston; Derby, Booking Office; Derby, St Andrews/St Marys Goods; Blaenau Festiniog Branch; Chaddesden Yard; Wellingborough Station; Wellingborough Yard; Lloyds Sidings; Corby; Melton Mowbray; Harrogate; Hull; York, Clifton Carriage Servicing Depot; Lockington; Scarborough; Kings Cross; Bounds Green; Clapham; Ladbroke Grove; New Barnet; British Rail, London Midland Region; Association of Train Operating Companies; National Rail Enquiry Service: