Brochure, paper, Making it up to you when things go wrong - Our 'Delay Repay' and 'Seat Guarantee' schemes, issued by Virgin Trains East Coast, 1 March 2015. One of the first brochures issued with VTEC branding when they took over the franchise from East Coast. Note that the brochure was actually published by East Coast and uses the same cover artwork as the previous East Coast refund leaflet. 5pp and claim form.