Oral history interview with Philip Benham, conducted and recorded by Brian Clementson at the interviewee's home in North Yorkshire on 12 February 2019. Duration: 1 hr. 49 min. 4 sec. Traffic Student; Divisional Inspector Nottingham; Area Manager York; Area Manager King's Cross; sectorisation; Organising for Quality (OfQ) implementation in Eastern Region operations; Customer Services and Retail Manager InterCity 1992; 1992 election; career implications of privatisation; East Coast Main Line (ECML) management buyout (MBO); franchise development role; workload; MBO unsuccessful; Ticketing and Inter-operator Contracts Implementation Team (TICIT); Association of Train Operating Companies (ATOC); Ticketing and Settlement Agreement (TSA) part of franchise requirements; Operational Research Computerised Allocation of Tickets System (ORCATS); ATOC framework; ticket conditions; legal issues and cultural change; network and train operating company (TOC independence; realities of privatisation; need for central co-ordination of industry; Rail Delivery Group (RDG); Double Arrow accepted as cross-industry brand marker; General Manager North York Moors Railway (NYMR); reflections on privatisation

One of over 150 oral history recordings made as part of the Britain’s Railways All Change (BRAC) archive project. BRAC was set-up to cover gaps in documenting the railway privatisation process in the United Kingdom, between 1994 and 1997, when the government-owned British Rail was dismantled into over 100 privately-owned companies. The interviews capture the recollections of people involved in the planning and implementation of the privatisation process, the management of change and running the railway during privatisation.