Carol Bustard interveiwed by Richard Malins

Richard W. Malins

Oral history interview with Carol Bustard, conducted and recorded by Richard Malins at the interviewee's home in London on 11 February 2020. Duration: 58 min. 22 sec. Early career; joining British Transport Hotels; Campaigns Assistant British Railways Board (BRB); Passenger Sales Manager British Rail: Eastern Region; Tourism Manager Regional Railways; Network SouthEast (NSE) preparation for privatisation; joining Railtrack; negotiations with train operating companies (TOCs); sponsorship and project management; Project Submarine; re-franchising; working with Halcrow and Bechtel; experience of women in rail roles; cultural changes at privatisation; Network Rail Project Violet; performance regimes blame culture; reflections on career; arrival of French managers; record keeping

One of over 150 oral history recordings made as part of the Britain’s Railways All Change (BRAC) archive project. BRAC was set-up to cover gaps in documenting the railway privatisation process in the United Kingdom, between 1994 and 1997, when the government-owned British Rail was dismantled into over 100 privately-owned companies. The interviews capture the recollections of people involved in the planning and implementation of the privatisation process, the management of change and running the railway during privatisation.


Oral Histories
Object Number:
oral history interview
Britain's Railways All Change (BRAC) oral history archive, created in partnership with the Friends of the National Railway Museum, the Retired Railway Officers' Society and the National Railway Museum.